V Insurance

Call +61 (2) 8599 8660 or 1300 945 547

How to make a claim

Personal Accident

If you are a member of Tenpin Bowling Australia and you have suffered an injury whilst participating in an official Tenpin Bowling Australia activity (including training, games or other sanctioned activities) please follow the below steps to lodge a Personal Accident claim.

Please refer to the Policy Wording for policy terms, conditions and exclusions

Step 1: Download a Tenpin Bowling Australia Personal Accident Claim Form:

 

Step 2: Complete each section of the claim form. Please be advised that incomplete claim forms may cause a delay in processing your claim.

Step 3: Please return your Personal Accident claim form and supporting documentation to Tenpin Bowling Australia via post or fax:

Tenpin Bowling Australia
PO Box 244
ALBION QLD 4010
Phone (07) 3262 4455
Fax (07) 3262 5544
Email: tenpin.bowling@tenpin.org.au

Step 4: Tenpin Bowling Australia will sign your claim form to confirm your membership, and will forward your claim form to ATC Insurance Solutions.

ATC Insurance Solutions Pty Ltd
Level 4, 451 Little Bourke Street,
MELBOURNE VIC 3000
Fax: (03) 9867 5540
Phone: (03) 9258 1777
Email: info@atcis.com.au

Step 5: ATC Insurance Solutions will confirm receipt of your claim form and advise whether they require further information.

For Assistance with your Personal Accident Claim Form please contact V-Insurance Group Phone: (02) 8599 8660 or local call cost only 1300 945 547. For existing claims enquiries please contact ATC Insurance Solutions (03) 9258 1777

Important information

The Health Insurance Act (Cth) 1973 does not permit the insurer to contribute to any charges covered, or partially covered by Medicare.

Please refer to the table below for some common examples:

Non-Medicare Medical Items; claimable as per the Personal Accident policy wording

Items covered by Medicare; not claimable through the Personal Accident Policy

Ambulance

Doctor

Physiotherapist

Public Hospitals

Dental

Surgeon & Surgeon’s Assistant

Private Hospital Accommodation

X-Rays

Chiropractor

Anaesthetist

MRI Scans*

MRI Scans*

*MRI scans are generally covered through Medicare; however please check with your treating physician, as sometimes the provider is not registered with Medicare.

In addition, there will be no refund in respect of any expense to which the National Health Act (Cth) 1953 or any of the regulations made there under apply.

PUBLIC LIABILITY, PRODUCTS LIABILITY, PROFESSIONAL INDEMNITY AND MANAGEMENT LIABILITY

If an incident occurs where you are being held liable by a third party you should contact V-Insurance Group as soon as possible on (02) 8599 8660 or local call cost only 1300 945 547.

For all policy coverage queries or details on how to make a claim, please contact V-Insurance Group; Insurance broker for Tenpin Bowling Australia.

V-Insurance Group Pty Ltd
Level 25, Angel Place 123 Pitt Street Sydney NSW 2000
Phone: (02) 8599 8660 or local call cost only 1300 945 547
Fax: (02) 8599 8661
Email: sports@vinsurancegroup.com