V Insurance

Call +61 (2) 8599 8660 or 1300 945 547

How to make a claim

Personal Accident

If you are a member of Bike SA and you have suffered an injury whilst riding your bike please follow the below steps to lodge a Personal Accident claim.

Please refer to the Policy Wording for policy terms, conditions and exclusions.

Step 1:
Download a Bike SA Personal Accident Claim Form:


Step 2:
Complete each section of the claim form. Please be advised that incomplete claim forms may cause a delay in processing your claim.

Step 3:

Please return your Personal Accident claim form and supporting documentation to Fullerton Health Corporate Services via email, post or fax:

Fullerton Health Corporate Services;
Level 10, 33 York Street Sydney NSW 2000
Phone: (02) 8256 1770
Fax:  (02) 8256 1775
Email: claims@fullertonhealthcs.com.au

Step 4: 
Fullerton Health Corporate Services will confirm receipt of your claim form and advise whether they require further information within 10 working days of receiving your claim.

For assistance with your Personal Accident Claim Form please contact V-Insurance Group on (02) 8599 8660 or local call cost only 1300 945 547

For existing claims enquiries please contact Fullerton Health Corporate Services (02) 8256 1770.

Important information

The Health Insurance Act (Cth) 1973 does not permit the insurer to contribute to any charges covered, or partially covered by Medicare.
Please refer to the table below for some common examples:

Non-Medicare Medical Items; claimable as per the Personal Accident policy wording

Items covered by Medicare; not claimable through the Personal Accident Policy




Public Hospitals


Surgeon & Surgeon’s Assistant

Private Hospital Accommodation




MRI Scans*

MRI Scans*

*MRI scans are generally covered through Medicare; however please check with your treating physician, as sometimes the provider is not registered with Medicare.

In addition, there will be no refund in respect of any expense to which the National Health Act (Cth) 1953 or any of the regulations made there under apply.

Public Liability, Products Liability, Professional Indemnity and MANAGEMENT Liability

If an incident occurs where you are being held liable by a third party you should contact V-Insurance Group as soon as possible on (02) 8599 8660 or local call cost only 1300 945 547.

For all policy coverage queries or details on how to make a claim, please contact V-Insurance Group; insurance broker for Bike SA

V-Insurance Group Pty Ltd
Level 25, Angel Place 123 Pitt Street Sydney NSW 2000
Phone: (02) 8599 8660 or local call cost only 1300 945 547
Fax: (02) 8599 8661
Email: sports@vinsurancegroup.com