V Insurance
Bicycle QLD

Call +61 (2) 8599 8660 or 1300 945 547

How to make a claim

Personal Accident

Step 1: If you are an eligible member of Bicycle Queensland and you have suffered an injury whilst riding your bike or participating in an official Bicycle Queensland activity, please contact Bicycle Queensland for a claim form.

Phone: (07) 3844 1144
Email: bqinfo@bq.org.au
Post:  Bicycle Queensland (PO Box 5957, West End QLD 4101)

Please refer to the policy wording for policy terms, conditions and exclusions.

Step 2: Your completed claim form and supporting documentation should be returned to Bicycle Queensland, who will authorise it and forward it on to Fullerton Health Corporate Services for assessment and processing.  Fullerton Health is the current claims handling service representing the insurer for the Personal Accident program, Pen Underwriting.

Step 3: Fullerton Health will confirm receipt of your claim and advise whether they require further information.  They can be contacted by phone on (02) 8256 1770 or email claims@fullertonhealthcs.com.au if you need an update on the status of your claim.

If your injury occurred prior to 31 January 2018, please contact Bicycle Queensland for a claim form relative to the 2017-2018 policy period.  Your completed claim form and supporting documentation should be returned to Bicycle Queensland, who will authorise it and forward it on to Gallagher Bassett Services for assessment and processing.

For assistance completing your Personal Accident Claim Form please contact V-Insurance Group on (02) 8599 8660 or 1300 945 547 (local call cost only).


Important information

The Health Insurance Act (Cth) 1973 does not permit the insurer to contribute to any charges covered, or partially covered by Medicare.

Please refer to the table below for some common examples:

Non-Medicare Medical Items; claimable as per the Personal Accident policy wording

Items covered by Medicare; not claimable through the Personal Accident Policy

Accident policy wording

Accident Policy

Ambulance

Doctor

Physiotherapist

Public Hospitals

Dental

Surgeon & Surgeon’s Assistant

Private Hospital Accommodation

X-Rays

Chiropractor

Anaesthetist

MRI Scans*

MRI Scans*

*MRI scans are generally covered through Medicare; however please check with your treating physician, as sometimes the provider is not registered with Medicare.

In addition, there will be no refund in respect of any expense to which the National Health Act (Cth) 1953 or any of the regulations made there under apply.


 

PUBLIC LIABILITY, PRODUCTS LIABILITY, PROFESSIONAL INDEMNITY AND MANAGEMENT LIABILITY 

If an incident occurs where you are being held liable by a third party you should contact V-Insurance Group as soon as possible on (02) 8599 8660 or local call cost only 1300 945 547.

For all policy coverage queries or details on how to make a claim, please contact V-Insurance Group; Insurance broker for Bicycle QLD

V-Insurance Group Pty Ltd
Level 25, Angel Place
123 Pitt Street
Sydney NSW 2000

Phone: (02) 8599 8660 or local call cost only 1300 945 547 
Fax: (02) 8599 8661 
Email: sports@vinsurancegroup.com