Call +61 (2) 8599 8660 or 1300 945 547


How to make a claim

Personal Accident

If you are an eligible member of Bicycle NSW and you have suffered an injury whilst riding your bike or participating in an official Bicycle NSW activity, you will need to complete a claim form if you intend to claim for non Medicare medical expenses and/or loss of income.

Please refer to the Policy Wording for policy terms, conditions and exclusions.

Step 1: Download a Bicycle NSW Personal Accident Claim Form: 


Step 2: Complete each section of the claim form. Please be advised that incomplete claim forms may cause a delay in processing your claim.

Step 3: Please return your Personal Accident claim form and supporting documentation to the appointed claims handlers, Fullerton Health Corporate Services.

You can return your claim form via post, email or fax:

Fullerton Health Corporate Services
Level 10, 33 York Street
Sydney NSW 2000
Phone: (02) 8256 1770
Fax: (02) 8256 1775

Step 4: Fullerton Health will confirm receipt of your claim form and advise whether they require further information. For assistance with your Personal Accident claim form please contact V-Insurance Group on (02) 8599 8660 or local call cost only 1300 945 547.

Important information  

The Health Insurance Act (Cth) 1973 does not permit the insurer to contribute to any charges covered, or partially covered by Medicare.

Please refer to the table below for some common examples:

Non-Medicare Medical Items; claimable as per the Personal Accident policy wording

Items covered by Medicare; not claimable through the Personal Accident Policy




Public Hospitals


Surgeon & Surgeon’s Assistant

Private Hospital Accommodation




MRI Scans*

MRI Scans*

*MRI scans are generally covered through Medicare; however please check with your treating physician, as sometimes the provider is not registered with Medicare.

In addition, there will be no refund in respect of any expense to which the National Health Act (Cth) 1953 or any of the regulations made there under apply.


If an incident occurs where you are being held liable by a third party you should contact V-Insurance Group as soon as possible on (02) 8599 8660 or local call cost only 1300 945 547.

For all policy coverage queries or details on how to make a claim, please contact V-Insurance Group;

V-Insurance Group Pty Ltd
Level 25, Angel Place 123 Pitt Street Sydney NSW 2000
Phone: (02) 8599 8660 or local call cost only 1300 945 547
Fax: (02) 8599 8661